Safety & Quality Report

Handle Branding partnered with Western Sydney Local Health District to produce the Safety & Quality Account 2023–24. This comprehensive annual report captures the district’s achievements, initiatives, and commitments to improving patient safety and quality of care across one of the most diverse regions in New South Wales.

Our role was focused on the design, layout, translation management, and overall implementation of the report. Working with supplied content, we transformed the material into a highly structured, visually engaging, and accessible document that could communicate to a wide range of audiences. The challenge was to take complex data, performance indicators, and case studies, and present them in a way that was both clear and compelling while maintaining the professionalism expected of a government health publication.

To achieve this, we created a design system that balanced readability with impact. Tables, charts, and infographics were styled for consistency, while photography and cultural artwork were integrated to humanise the technical nature of the report. Accessibility was also a key consideration, ensuring that the report could be easily navigated and understood in both digital and print formats.

A significant part of the process involved overseeing translations to make the report accessible for culturally and linguistically diverse communities across Western Sydney. This required careful integration of translated material into the designed layouts, preserving both clarity and cultural sensitivity.

It is important to note that our work did not extend to writing or editing the report’s copy. Instead, our focus was on the visual and structural execution—bringing the content to life in a way that reflected the district’s values and commitment to safety and quality.

The final report stands as a clear, polished, and informative document that not only meets regulatory and communication requirements but also supports WSLHD’s reputation for transparency and excellence in healthcare delivery.